Privacy Policy
Effective date: September 16, 2026
This Privacy Policy explains how RuffJackets collects, uses, stores, and shares personal information when you visit ruffjackets.com, contact us, create an account, or place an order.
Information We Collect
Depending on how you use the website, we may collect:
- name, email address, telephone number, billing address, and shipping address;
- order details, products purchased, size or customization information, and customer-service correspondence;
- payment-related information processed by our payment providers. RuffJackets does not need to store your full card number to process a normal card payment;
- device, browser, IP address, referring page, approximate location, cookie identifiers, and website-usage information;
- information you voluntarily submit through forms, account pages, or support requests.
How We Use Information
We use personal information to:
- process, fulfill, ship, and support orders;
- provide order updates, tracking, returns, refunds, and customer service;
- prevent fraud, abuse, unauthorized transactions, and security incidents;
- operate, maintain, troubleshoot, and improve the website;
- measure website performance and understand how visitors use the site;
- comply with legal, tax, accounting, dispute, and regulatory obligations;
- send marketing communications where you have consented or where otherwise permitted by law.
Payments
Payments may be handled by third-party payment processors. Those providers receive the information necessary to authorize and process the transaction and handle that information under their own privacy terms and security obligations.
Analytics, Advertising, and Merchant Services
We may use Google services and other analytics, advertising, site-performance, fraud-prevention, shipping, or merchant tools. These services may use cookies or similar technologies to measure traffic, attribute visits, maintain security, or support product listings and advertising.
Cookies and Similar Technologies
The website may use essential cookies for shopping-cart, checkout, account, security, and currency-preference functions. We may also use analytics or marketing cookies where permitted. Browser settings can be used to block or delete cookies, although disabling essential cookies may affect cart or checkout functionality.
Service Providers and Sharing
We may share information with service providers only as reasonably necessary to operate the business, including website hosting, payment processing, order fulfillment, shipping carriers, fraud prevention, analytics, advertising, email delivery, backups, and customer support. We may also disclose information where required by law or to protect our legal rights, customers, or systems.
International Processing
Because we sell online and use service providers, personal information may be processed in countries other than the country where you live. Where required, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards.
Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal obligations.
Your Choices and Rights
Depending on your location, you may have rights relating to access, correction, deletion, portability, restriction, objection, or withdrawal of consent. To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.
Security
We use reasonable administrative, technical, and organizational safeguards. No method of electronic transmission or storage can be guaranteed to be completely secure.
Children
Our store is not intended to collect personal information from children who are not legally able to make online purchases without the involvement of a parent or guardian.
Changes to This Policy
We may update this policy when our practices, services, or legal obligations change. The current effective date will be shown at the top of this page.
Contact
RuffJackets
3399 Castle Rock Place
London, Ontario N6L 0C8
Canada
Email: contact@ruffjackets.com
Phone: +1 519-319-9584