Shipping & Delivery Policy
Effective date: September 16, 2026
RuffJackets ships jackets and outerwear to customers in Canada, the United States, and other supported international destinations. Shipping availability is confirmed at checkout.
Order Processing
Most orders require approximately 5–8 business days for order review, preparation, production, or handling before dispatch. Some products are made to order or customized and may require additional processing time. If a product page gives a different production estimate, the product-specific estimate applies.
Shipping Methods and Estimated Delivery
The shipping options currently offered at checkout are:
- Free Standard Shipping: estimated overall delivery window of approximately 3–4 weeks from order confirmation.
- Flat-Rate / Expedited Shipping: currently US$30, with an estimated overall delivery window of approximately 2 weeks from order confirmation.
Delivery times are estimates, not guarantees. Remote destinations, customs processing, carrier disruptions, weather, peak-season volume, address problems, or made-to-order production may extend the delivery time.
Tracking
When tracking is available, the tracking number is sent to the email address provided with the order. Customers are responsible for providing a complete and accurate delivery address.
Address Changes
If you need to change your shipping address, contact us as soon as possible at contact@ruffjackets.com. We will try to update the address before dispatch, but an address change cannot be guaranteed once an order has entered production, fulfillment, or carrier handling.
Customs, Duties, Taxes, and Import Charges
For international shipments, customs duties, import taxes, brokerage charges, or other government fees may be assessed by the destination country. Unless a charge is specifically collected at checkout, these fees are the customer’s responsibility and are not included in the product price or shipping charge.
Delayed, Lost, or Damaged Shipments
If tracking has not updated for an unusual period, or a shipment appears lost or arrives damaged, contact us promptly with your order number. We will work with the carrier and customer to investigate. Please keep the product, packaging, shipping label, and photographs if an item arrives damaged.
Undeliverable or Refused Packages
Additional carrier charges caused by an incorrect address, repeated failed delivery attempts, refusal of a shipment, or failure to pay destination customs charges may be deducted from any refund where permitted by law.
Contact
RuffJackets
3399 Castle Rock Place
London, Ontario N6L 0C8
Canada
Email: contact@ruffjackets.com
Phone: +1 519-319-9584