Shipping Policy
Effective Date: February 7th, 2026
Shipping Destinations
RuffJackets offers worldwide shipping. Some remote or restricted regions may experience limited shipping availability.
Order Processing Time
Orders are typically processed within 5–8 business days after order confirmation.
Made-to-order or customized items may require additional processing time.
Estimated Delivery Time
Estimated delivery times generally range between 8–18 business days, depending on destination,
customs processing, and carrier operations.
Order Tracking
Once your order has shipped, a tracking number will be provided via email.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are the responsibility of the customer.
Lost or Delayed Shipments
If your order is delayed, please contact us for assistance.
Lost shipment claims may be submitted after 15–30 business days from the shipping date.
Contact Information
RuffJackets
3399 Castle Rock Place, London, Ontario N6L 0C8, Canada